Both internal and external communications are important to the success of your business. With strong phone systems in place, you can keep your focus on both aspects, finding balance with your small business phone system.
A balanced small business phone system is easy for both customers and staff to access. There is no extra weight given to internal nor external communications, instead, everyone is able to do what they need to do using phone systems.
Hosted PBX is one of the phone systems that exemplifies this. Using VoIP services, hosted PBX makes it possible to create a robust small business phone system that is equally good at handling internal and external calls. It is easy for your staff to make calls to their colleagues, and easy for clients to find the right staff member — with hosted PBX, everyone is connected, no matter where they are.
VoIP services make it possible for your employees to carry their office number with them everywhere they go. If they are on the road, working remotely, or spending the day in a home office, they can still make calls, and clients can still reach them. They will not have to use their cell phones or other devices separately from the office number. Instead, their work calls can ring right through to the device they choose.
Hosted PBX also takes some of the routine calls out of the realm of your staff, leaving them free to do other, more important things. With features like IVR and other automated options and menus, when customers call in, they can find the information they need without having to talk to an actual person in many cases. Your clients will be happy with easy to access, understandable information, and your staff will be happy to focus on other tasks. You can also use the robust features of hosted PBX to review past calls and make sure you are properly answering clients’ requests.
Balancing internal and external communications keeps your customers and your staff feeling good about the work being done through your business, and keeps things moving efficiently. By tailoring your small business phone system to meet the needs of both your employees and your clients, you will likely see great results financially and in terms of productivity and morale.