IVR

capabilities to make your business more productive

Managed Voice includes a wealth of features and capabilities.

  • Web portal enables users to manage calls, faxes, and voicemails; administrators have powerful features to configure business-level features
  • Desktop and mobile client/app enable instant messaging and “presence” capabilities (if they are available or not) with your work group or entire company
  • Outlook integration, click-to-dial, and voicemail-to-email integrates Managed Voice into how you work every day
  • Call Manager allows users to easily personalize the service to meet their individual needs – features like find-me/follow-me and simultaneous ring (with your mobile device)
  • Auto Attendant is highly flexible and works in tandem with music-on-hold to play music or messages
  • Call logs provide a detailed record of your business’s usage; also deploy account codes to track at a greater depth
  • Optional features include contact center capabilities, call recording, and audio conferencing
IVR System

USER FEATURESINCLUDEDOPTIONAL
Caller ID with NameX
Speed Dial, Short Codes, Intercom CodesX
Automatic Call Back, Automatic RecallX
Multiple Call Appearances, Call Waiting, Call Hold, Call TransferX
Call Hold/Park/PickupX
Paging/Intercom FeaturesX
Shared Line AppearanceX
End User Web PortalX
Business Call Manager (BCM)X
Receptionist FeaturesX
VoicemailX
Voicemail to EmailX
Do Not DisturbX
Contact ManagementX
Click to DialX
Desk phone CustomizationX
Desktop ClientX
Mobile apps – iOS + AndroidX
Voicemail TranscriptionX
Video ChatX
Fax to EmailX
Call JumpX
CRM IntegrationX
Premium AttendantX
Receptionist Soft ConsoleX
Audio ConferencingX
Call RecordingX
ACD (Call Center) – Agent SeatX
ACD (Call Center) – Supervisor SeatX

BUSINESS-LEVEL FEATURES INCLUDED:

• Admin Portal
• Multi Line Hunt Groups
• Easy Attendant (Auto Attendant)
• Music On Hold
• Call Pickup Groups
• Account Codes
• Call Logs
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