managed voice

Contact Center

IVR PHONE SERVICE IN THE CLOUD. THE NEW CONTACT CENTER

Contact Centers increasingly see the benefits of moving their infrastructure into a cloud pbx environment including streamlining operations and maximizing staffing.  Imagine a world where all your customer conversations are captured in one place, no matter what the source – social media, phone, web, or email – where you can then distribute appropriately to offer fast, helpful service (and in turn increase sales!).

Since our contact center application runs in the cloud, there is no need to buy your own expensive equipment as part of your business phone systems.  Our hosted pbx model lets you to skip the maintenance and upgrading of hardware, all the while reducing your IT costs.

Other benefits include:

  • Interactive Voice Response (IVR) and queueing functions through both Easy Attendant and Premium Auto Attendant
  • Call routing algorithms include longest idle, round-robin, and first available
  • Agent portal shows performance against KPIs
  • Supervisor features include whisper, barge, and listen

Administrative dashboard and reporting capabilities enable effective management and insight into call center performance5 – Moblity

©2015 CloudNet Group