The Ideal Company to Deliver You The Best Communication for Your Business

Beyond Limits

The cloud sets you free. Your hardware and operating systems no longer constrain you or tie you to your office wall. Regardless of whether you’re operating from your car, office, or in between, business phone systems travel with you. It’s little wonder Forbes launched The Cloud 100 list in May 2016: As simple as this digital asset may seem, it goes far beyond roaming services and the provision of analytics. It’s the technology of the future, and well worth its position alongside the Forbes Global 2000 list.

Voices in the Cloud

Cloud expert, Joe Weinman, said that using the cloud as a mere cost reduction strategy is “missing the bigger picture.” Cloud services are nuanced enough to offer ample room for human resources management and marketing strategy. You can:

  • supervise your staff
  • access client conversations on any online medium from any location
  • personalize your conferencing services
  • track call logs to monitor phone usage
  • integrate calls with Outlook
  • access social media accounts and online chatter

Cloud phone services are a tool like any other: they can be underused or exploited to reap colossal rewards. If you’re the type who reaches for operational excellence, you’ll use your cloud-based “PBX” system to improve customer intimacy and automate voice functions that whittle your voice services budget down significantly.

82% of businesses say they saved money by shifting to the cloud, and for excellent reason.  14% of companies manage to downsize as a direct result of cloud technology, which manages your interactive voice responses and provides VoIP services so that valuable employees don’t need to.

Going the Distance

Mobile and cloud-first services might be economically priced, but they’re still a long-term investment that will deliver robust returns if you exploit everything your service provider has to offer. Cloud automation is still gaining efficiency, letting your IT department focus on more important tasks and growing with your corporation.

The CloudNet Group ticks all the right boxes, with potent features to improve on your phone, fax, and conferencing tools. From a flexible voice call attendant to a comprehensive hosted voice service, we’ve got you covered.

What to Look For From a VoIP Service Provider

Choosing the best VoIP service comes down to weighing features, price, and other items on your wish list. There are many VoIP providers out there, all saying that they provide the best VoIP service. It is important to narrow down your options to ensure you are getting the best value for your money.

Think about the things you want to achieve with your VoIP service. Do you want a basic, simple communications package? If so, you may not want to sign on with a more expensive provider offering things like cloud PBX and a built-in IVR system. On the other hand, even if you do not think you need those features now, if your business grows in the future it may be easier to sign on with a robust VoIP provider at the beginning, so scaling up will not involve switching companies.

Know what you want to do with the equipment. VoIP service providers will often offer a rental, or give or sell you the equipment. This is all part of the overall costs, so consider what you want to spend. You could pay more to own equipment outright, but incur less in monthly fees. Or, you may prefer to rent so you can upgrade any equipment without having to sell what you already own.

Think about the features you desire for your company, and what ones are non-negotiable. Many businesses rely on things like call display, voice mail, conference calling, and fax to email. Take a look at what service providers are offering and ensure that your phone connection will have all that you need. You may want features like an IVR system and cloud PBX management to maximize on efficiency and productivity.

Make sure that your prospective VoIP service provider is responsive to customer requests. If you are using this system for your business calls you want to be sure that your clients can call in, and you can call out, without running into any issues. Make sure that you understand how the customer service and troubleshooting policies work, and that you find them agreeable before you sign on with the company.

By comparing various service providers, you will uncover the best VoIP service for your business needs. Read reviews, compare features, and take a look at your budget to make your choice.