The Best Service and Performance for The Phone Systems in Your Business

When you’re expanding your business one of the most important key factors is effective communications. This isn’t just important for your staff, but to your customers as well. Having good communications gives you brand-name recognition so when your customer needs a question answered they can get through to someone right away.

Currently, there is a long list of communication providers out in today’s market place and your job shouldn’t be more complicated than it already is, particularly when it comes to your communication needs. But who do you choose and what do you look for? Today, we will be going over this information in detail.

What to Look For

If you are looking for a quality service provider it should offer a variety of different features with multiple phone options. Some of these options should include:

  • Instant Messaging
  • Video Chat
  • Voice to Text Transcription for Integration of devices (mobile, tablet, laptop)
  • Managed Systems (able to manage, calls, faxes, and voice mails at administrator levels)

You should also be looking for a company to provide you with low up-front costs with fixed monthly expenses. Your communications provider should focus in on your business and not on the phone system all while integrating your mobile device with downloadable apps. You should also be able to use access your communications systems everywhere and be easy to tailor to your business’s needs.


If you are looking to expand your business and need a company that you can rely on for all your communications that offers managed systems, voice to text transcription services, video chat, instant messaging, and more why not partner with the number one business in the market place today. If you are wanting to find these types of services at a low price that can be tailored to your specific business situation, we encourage you to contact CLOUDNET GROUP today. They have your best interest at heart, and will make sure you are always satisfied with their services building a long lasting business relationship.


Outstanding VoIP phone services for any business.

Are high phone bills threatening to kill your business?

Then you may want to consider VoIP services, which encompasses hardware and software that enables you to use the internet to not only make, but also receive calls, normally at a much lower rate compared to a standard line.

How do you find the best and most reliable VoIP phone services provider for your business? Here are qualities to look for:

  • Affordability

A reputable VoIP business service provider strives to deliver affordable solutions that are geared towards driving operational efficiency for their prospective customers.

  • Call Plans

These are different packages that are offered according to customer’s needs. A reputable VoIP phone services provider offers several calling plans to ensure that every customer gets a personalized package according to his business needs.

  • Consultative Service

The VoIP service provider tends to get to know your business’ needs and applications, in order to customize their solution to match your needs and improve the communication flow. While shipping VoIP hardware and assigning users is easy, getting the most out of a system’s capabilities can be best explored with a service provider who will consult with you and do all the programming for you.

  • Dependable and High-Quality Voice

This is the most significant quality to consider when choosing a service provider. Check for references to ensure the provider’s service is steady and voice quality is something they strive to manage by all means, other than recommending more internet bandwidth. Consider asking about their platform and get to know if it’s built with redundant hardware and internet feeds.

  • Technical support

Customer and technical support play an integral role in ensuring that you have a smooth and trouble-free VoIP service. As such, you should only subscribe to a VoIP phone service provider if you’re assured of a trouble free technical and customer support whenever you need it.


There are many VoIP phone service providers out there, and they offer different kinds of plans and services to businesses. As such, finding a service provider with the best services, most reliable equipment, as well as affordable prices can be quite challenging. However, if you consider the above qualities, you’ll end up choosing CloudNet Group, which offers outstanding VoIP phone services for any business. Contact them today, and you’ll never be disappointed.

Top reasons to get VoIP for your small business

VoIP the Present and Future of Telecom Connectivity

With internet connectivity getting better by the day, more and more businesses are exploring the possibilities of using the internet to streamline operation. One of the most popular way to achieve this is by using VoIP (Voice over Internet Protocol) phones. Landline are becoming obsolete and  many businesses are shifting to VoIP because of its many advantages over the latter. The following takes a look at some of the reasons why VoIP may be exactly what your small business needs as a communications backbone.

VoIP Is a Cost-effective Solution

Reducing operational costs always results in better returns for any business venture. Communication between the staff or with customers can be quite costly with the traditional phone systems. VoIP is much cost-effective as it by reduces both your communication and infrastructure costs.

Here is how VoIP cuts down the operational costs

  • A virtual PBX does away with the need  to hire someone to greet and distribute calls
  • There is no need for a separate voice and data networks as it routes phone calls over existing data networks
  • The operational cost is minimized as it utilizes existing network infrastructure
  • VoIP can secure calls utilizing standardized protocols like Secure Real-time Transport Protocol
  • It is able to transmit more than a single telephone call over a single broadband connection

VoIP Offers mobility and flexibility

Another benefit of VoIP is that it allows you and your staff to answer office calls while on the go. As a small business, this mobility and flexibility may be what you exactly need. The use of mobile devices will allow seamless communication between your main office and other different extensions.

Ease of upgrade

With VoIP it is easy to upgrade and you will not need to pay someone to do it. You have the ability to incorporate the same system hosted in the cloud to receive upgrades. This is good for a small business as you don’t have to worry about huge upgrade costs.

Superior customer support by vendors

VoIP vendors offer much better customer support that can address your small business needs much easier and quicker. Many of them, if not all, have web-based and over-the-phone support that eliminate the time delays to solve a problem when you have to wait for a technician as is the case with old phone systems.


How to Select the Right Phone System

Phone systems have advanced far beyond the basic, antiquated systems that many businesses are still using. A modern small business phone system can greatly impact the productivity and effectiveness of your business, and save costs along the way. How can you select the right phone systems for your company?

Many people are turning to managed voice phone systems, as they are the utmost in high quality, technically capable, robust systems. As a small business phone system, managed voice takes the challenging parts out of your hands and allows you to focus on your company instead.

With managed voice, your phone system and communications needs are handled by an outside company that ensures you are connected no matter where your workers may be. With VoIP phone connections, mobile connectivity, and a centralized management system, it is easy for both your staff and your customers to dial into your system and get the access they need without any issues.

Is managed voice right for you? If you are looking to upgrade from your basic phones, the answer is probably yes. This is a great phone system for businesses large and small.

With a managed voice VoIP phone setup, you will save money through VoIP phone to VoIP phone calls, as those are free. Normally, you would be paying for any minutes you spend talking. You will also save money by requiring less infrastructure and technology for your phone systems, especially when outsourced through managed voice.

If you are worried about losing the features you and your customers have come to expect, rest assured that it is not a concern, when working with VoIP phones. You can still implement features like hold music, employee extensions, call forwarding, conference calling, and more. The phones operate just like a traditional setup, but with a stronger, more effective infrastructure supporting the connections.

In the event that you run into problems with your phone systems, managed voice makes it easy to deal with. You do not have to troubleshoot on your own, or have someone employed in your company to do so. Instead, the managed voice or VoIP phone provider will handle any issues on their end of things, so your phone system will be up and running without any intervention from you or your staff.

Consider managed voice for your next phone system!

The Uses of Office Phone Systems

Office phone systems exist for more purposes than just calling in and out. With managed voice and other similar modern features, your phone systems can do a lot for your business!

Think about why most companies have phone systems — it is to direct communications and give people links between one another, whether it is for internal or external communications. Now think about how those phone systems can be used effectively.

For customers and clients calling in, many are looking for information. When is your company open, how can they get a hold of a certain person, who can they talk to about a specific subject? An IVR system takes all of those conundrums and simplifies them. In an IVR system (which stands for interactive voice response) clients can simply call and start talking to the system.

Using their voice, and some touchtone keypad responses, they may be able to get the information they need without ever having to stop and talk to someone in your office, making things easier and faster for everyone involved. Or, they will be routed to the exact person they need to talk to, without going through various human operators to figure it out.

Modern phone systems also work well to expedite internal communications. With a managed voice system it is easy for coworkers to talk to one another, no matter where they are. If you have various office settings, or staff that works out on the road or from home, you can remove the need to keep different numbers in mind. Instead, with a managed voice system, all staff can work from the same basic number, with extensions that connect them to the main phone system even if they are picking up the call on a cell phone thousands of miles away.

This simplifies things for external callers, too, who just have to remember one business number to connect with anyone at that company.

Modern phone systems are filled with features that make running a business a lot easier. Managed voice systems let you track a lot of data, from call times to the types of interactions your clients are having with your IVR system. All together, these phone systems have many uses, far beyond simply picking up the phone to chat with someone. Welcome to the phone systems of the future!

The Best Phone Systems for Small Businesses: Explained

There are various phone systems available to small business owners, each with their own sets of drawbacks and advantages.

Most people are familiar with a traditional phone system, in place for quite some time in most businesses. These phone systems require separate phone lines and associated cabling, and businesses must work with phone companies for billing, troubleshooting, and the like. Employees are generally not able to access the phone system outside of the office, and remote workers or those on their mobile devices must use separate numbers, making it difficult for customers to keep track of what number to call and when.

A modern small business phone system maximizes connectivity while cutting down on the infrastructure and resources required to keep communications running smoothly. For instance, as a small business phone system, VoIP phone technology converges data, voice, and internet, utilizing the connections you already have in place in order to power your telephones, too.

These phone systems are often less expensive than a traditional option, as they require less equipment, especially when managed out of office through a managed voice company. They also cut down on costs as calls from VoIP phone to VoIP phone are typically free.

In terms of productivity, a VoIP phone system allows remote workers and staff using mobile devices to be part of the regular phone system. It does not matter if your staff is in the office or out on the road somewhere; a customer calling for them calls the same number regardless. This makes it easier for staff to take calls and get business done, and keeps your clients happy. It also increases work hours available, as employees will be able to use their time with flexibility, knowing that they can use any device in any location to access the phone system.

An IVR system is a great addition to your small business phone system. The IVR system is automated, interacting with callers to collect their information and point them to the right staff member or members. Using voice input and keypad selections, the IVR system sorts out what your customers want. This again promotes productivity and reduced costs, as in most cases you will not need a human operator doing what the IVR system can do.

If you are looking for a small business phone system, try these options.

Phones in the Internet Age: Advantages of Cloud PBX

Have you heard of hosted PBX or cloud PBX? This type of phone system is the latest and greatest in the internet age.

Also known as virtual PBX, this system works over the internet. Your hosted PBX starts out through a service provider, which gives your business a telephone number. You can rent or buy the phones you need for cloud PBX. Talk to the host about your options.

The expense of the phones is one of the only big expenditures you will have to make. You do not need to worry about installation or wires, as cloud PBX runs entirely over broadband internet.

Hosted PBX takes a lot of the worry out of your hands. Your service provider deals with the details, the troubleshooting, and the other things you have previously had to do on your own with a traditional phone system.

It also frees up more flexibility for your company. Your staff can access the virtual PBX network no matter where they are, using cell phones or other mobile devices, and still be reachable at the business number. You do not have to worry about various phone lines for remote workers, and your employees can be more productive.

Hosted PBX is also beneficial due to its extensive array of features. Think of everything you want in a phone system — call waiting, caller ID, voicemail — and add in even more! With virtual PBX you can easily install features like an IVR system that automatically interacts with callers, connectivity with email clients, and calling groups.

You may think that this would all cost a lot of money, but cloud PBX is quite affordable. It requires less infrastructure than many other systems, so your initial expenditure is not excessive, and after that you are simply paying a regular bill. A virtual PBX uses the internet connection you already have in place, so you are simply taking advantage of what is already there.

Hosted PBX is the way of the future, and is a great way to modernize your communications in a way that will easily carry forward over many years. This type of phone system is very scalable so if your business grows, there is nothing to worry about. It is easy to add new users to the system and create additional connections for new staff.

How the Right Phone Systems Can Improve Efficiency

Think your phone systems cannot affect your business productivity and efficiency? Think again!

For a small business phone system, or phone systems for larger companies, Voice over Internet Protocol (VoIP) can make a big difference.

The best VoIP service is one that allows you to save money. This is done through reducing your landline connections – VoIP uses your internet connection to transmit data and voice, and you already have an internet connection, most likely. Just reducing the equipment and infrastructure has already saved you money!

In terms of productivity and staff efficiency, the best VoIP service is one that is robust. Most VoIP services allow for standard phone features, like forwarding, routing, and hold services. The difference between these phone systems and traditional phone systems is that all of technology can be hosted remotely by your VoIP service provider, so again you are saving money.

Employees can be more productive with VoIP, as they are able to access the phone system on their mobile devices out of office, thanks to routing capabilities. You can save time this way, and potentially save money if employees are able to work from home or otherwise flex their schedules in a cost-effective way.

One big cost saver is that generally, calls between VoIP users are free. Whether you are calling in-office or making a call to a customer or another company that uses VoIP, instead of being billed by the minute, you will not pay a cent.

The best VoIP systems are also scalable, so if your company grows out of a small business phone system, you can add more connections and more capabilities without having to invest in a lot of infrastructure. This scalability makes room in your budget and ensures your phone systems are future proof so you will not have to expend funds on re-doing things down the road.

Choosing the right phone systems can greatly improve your efficiency, both monetarily and in terms of productivity. Switching to a VoIP system is sure to benefit your business in both of these ways, by cutting down on infrastructure costs and monthly billing, improving employees’ ability to remain connected no matter where they are, and increasing the number of calls you are able to take on any given day. Switch to VoIP and see the difference!

How IVR Could Improve Your Business

What is IVR and how can it help your business? IVR stands for interactive voice response. An IVR system automates interactions with your clients when they call on the telephone. When they dial your number, they will not be at the whim of a human operator — instead, your IVR system picks up and starts navigating for them. That is one of the first benefits, as you won’t have to worry about missed calls anymore.

With IVR, the words your clients say direct the system. If they are trying to navigate to a certain department, want to check in on the status of something, or need to know when you are open or where you are located, the IVR system can handle this without requiring human interaction. This means your customers get quick, efficient service, and get the answers they want without wasting any time.

With an IVR system you can see the kinds of things your customers want and ensure that you are meeting their needs.  Better yet, a good IVR system tracks customer data and can personalize itself when it knows who is calling. That far exceeds what any human memory can do!

Using IVR gives your customers a consistent, reliable way to access business information without any worry about inaccurate information, getting stuck on hold, or being endlessly transferred. When your customers are able to get what they need quickly, they will be happy, and far more likely to return for repeat business.

IVR also works to improve your business as it frees up your employees to focus on more pressing matters than answering the phone for basic inquiries. Automation increases productivity which should in turn bump up your profits and have a real impact on your business.

IVR is typically a key part of any managed voice system, so it is certainly accessible. When you are looking for a managed voice service provider, inquire about the potential for IVR within your business. Odds are, it is already part of the managed voice package.

Stop wasting your time, and your employees’ time, with answering the same questions and requests over and over again. Set up your phone system with IVR and watch as your clients come away satisfied and your staff is free to pursue other business goals. It is a win win system for everyone!

How Data, Internet and Telephony Overlap

Gone are the days of separate systems for data, internet, and telephone. Now, your phone systems, data, and internet connectivity can all be combined into a convenient, cost saving package.

Converged infrastructure allows data and voice to be transported through a single network, and managed voice, virtual PBX, and VoIP phone systems are growing all the more popular as businesses realize just how much these overlapping systems can increase productivity, reduce expenses, and make their systems easier to use.

Managed voice services handle business phone systems in all respects, outsourcing this aspect of a corporation to an outside business that is experienced and capable in dealing with data, internet, and telephone infrastructure.

Having a managed voice setup saves your company both time and money. With someone else handling your virtual PBX and VoIP phone requirements, installation and maintenance are handled, freeing up time for you to deal with things on the business side. If there is an issue with data, internet, or telephone services, it does not matter – you can contact the same managed voice company for all issues, whether it’s with your phone systems or the internet connection.

Rolling all of your data, internet, and telephone needs into one overlapping system reduces the costs associated with redundancy. You will not be paying for each service, three times over – instead, you can combine all three and pay for one managed voice system, while still maintaining the same high quality communications system your staff and customers have grown to expect.

As technology improves and expands it only makes sense to use these robust systems to do more with less. Instead of dealing with various cables, systems, networks, and services for your data, internet, and voice, make it simple and stick with managed voice.

When you look at what other mid-sized and large companies are doing for their phone systems and internet connection, you will find that virtual PBX, VoIP phone systems, and managed voice are becoming popular options. All of this is for a reason – you get the same great features you are already used to, with all three services, but by switching to converged infrastructure, you benefit from cost savings, enhanced systems, and an easy to manage interface.

It makes sense to combine data, internet, and telephone – switch your business to managed voice and you will agree!