The Ideal Company to Deliver You The Best Communication for Your Business

Beyond Limits

The cloud sets you free. Your hardware and operating systems no longer constrain you or tie you to your office wall. Regardless of whether you’re operating from your car, office, or in between, business phone systems travel with you. It’s little wonder Forbes launched The Cloud 100 list in May 2016: As simple as this digital asset may seem, it goes far beyond roaming services and the provision of analytics. It’s the technology of the future, and well worth its position alongside the Forbes Global 2000 list.

Voices in the Cloud

Cloud expert, Joe Weinman, said that using the cloud as a mere cost reduction strategy is “missing the bigger picture.” Cloud services are nuanced enough to offer ample room for human resources management and marketing strategy. You can:

  • supervise your staff
  • access client conversations on any online medium from any location
  • personalize your conferencing services
  • track call logs to monitor phone usage
  • integrate calls with Outlook
  • access social media accounts and online chatter

Cloud phone services are a tool like any other: they can be underused or exploited to reap colossal rewards. If you’re the type who reaches for operational excellence, you’ll use your cloud-based “PBX” system to improve customer intimacy and automate voice functions that whittle your voice services budget down significantly.

82% of businesses say they saved money by shifting to the cloud, and for excellent reason.  14% of companies manage to downsize as a direct result of cloud technology, which manages your interactive voice responses and provides VoIP services so that valuable employees don’t need to.

Going the Distance

Mobile and cloud-first services might be economically priced, but they’re still a long-term investment that will deliver robust returns if you exploit everything your service provider has to offer. Cloud automation is still gaining efficiency, letting your IT department focus on more important tasks and growing with your corporation.

The CloudNet Group ticks all the right boxes, with potent features to improve on your phone, fax, and conferencing tools. From a flexible voice call attendant to a comprehensive hosted voice service, we’ve got you covered.

The Best Service and Performance for The Phone Systems in Your Business

When you’re expanding your business one of the most important key factors is effective communications. This isn’t just important for your staff, but to your customers as well. Having good communications gives you brand-name recognition so when your customer needs a question answered they can get through to someone right away.

Currently, there is a long list of communication providers out in today’s market place and your job shouldn’t be more complicated than it already is, particularly when it comes to your communication needs. But who do you choose and what do you look for? Today, we will be going over this information in detail.

What to Look For

If you are looking for a quality service provider it should offer a variety of different features with multiple phone options. Some of these options should include:

  • Instant Messaging
  • Video Chat
  • Voice to Text Transcription for Integration of devices (mobile, tablet, laptop)
  • Managed Systems (able to manage, calls, faxes, and voice mails at administrator levels)

You should also be looking for a company to provide you with low up-front costs with fixed monthly expenses. Your communications provider should focus in on your business and not on the phone system all while integrating your mobile device with downloadable apps. You should also be able to use access your communications systems everywhere and be easy to tailor to your business’s needs.

Conclusion

If you are looking to expand your business and need a company that you can rely on for all your communications that offers managed systems, voice to text transcription services, video chat, instant messaging, and more why not partner with the number one business in the market place today. If you are wanting to find these types of services at a low price that can be tailored to your specific business situation, we encourage you to contact CLOUDNET GROUP today. They have your best interest at heart, and will make sure you are always satisfied with their services building a long lasting business relationship.

 

Outstanding VoIP phone services for any business.

Are high phone bills threatening to kill your business?

Then you may want to consider VoIP services, which encompasses hardware and software that enables you to use the internet to not only make, but also receive calls, normally at a much lower rate compared to a standard line.

How do you find the best and most reliable VoIP phone services provider for your business? Here are qualities to look for:

  • Affordability

A reputable VoIP business service provider strives to deliver affordable solutions that are geared towards driving operational efficiency for their prospective customers.

  • Call Plans

These are different packages that are offered according to customer’s needs. A reputable VoIP phone services provider offers several calling plans to ensure that every customer gets a personalized package according to his business needs.

  • Consultative Service

The VoIP service provider tends to get to know your business’ needs and applications, in order to customize their solution to match your needs and improve the communication flow. While shipping VoIP hardware and assigning users is easy, getting the most out of a system’s capabilities can be best explored with a service provider who will consult with you and do all the programming for you.

  • Dependable and High-Quality Voice

This is the most significant quality to consider when choosing a service provider. Check for references to ensure the provider’s service is steady and voice quality is something they strive to manage by all means, other than recommending more internet bandwidth. Consider asking about their platform and get to know if it’s built with redundant hardware and internet feeds.

  • Technical support

Customer and technical support play an integral role in ensuring that you have a smooth and trouble-free VoIP service. As such, you should only subscribe to a VoIP phone service provider if you’re assured of a trouble free technical and customer support whenever you need it.

Conclusion

There are many VoIP phone service providers out there, and they offer different kinds of plans and services to businesses. As such, finding a service provider with the best services, most reliable equipment, as well as affordable prices can be quite challenging. However, if you consider the above qualities, you’ll end up choosing CloudNet Group, which offers outstanding VoIP phone services for any business. Contact them today, and you’ll never be disappointed.

Top reasons to get VoIP for your small business

VoIP the Present and Future of Telecom Connectivity

With internet connectivity getting better by the day, more and more businesses are exploring the possibilities of using the internet to streamline operation. One of the most popular way to achieve this is by using VoIP (Voice over Internet Protocol) phones. Landline are becoming obsolete and  many businesses are shifting to VoIP because of its many advantages over the latter. The following takes a look at some of the reasons why VoIP may be exactly what your small business needs as a communications backbone.

VoIP Is a Cost-effective Solution

Reducing operational costs always results in better returns for any business venture. Communication between the staff or with customers can be quite costly with the traditional phone systems. VoIP is much cost-effective as it by reduces both your communication and infrastructure costs.

Here is how VoIP cuts down the operational costs

  • A virtual PBX does away with the need  to hire someone to greet and distribute calls
  • There is no need for a separate voice and data networks as it routes phone calls over existing data networks
  • The operational cost is minimized as it utilizes existing network infrastructure
  • VoIP can secure calls utilizing standardized protocols like Secure Real-time Transport Protocol
  • It is able to transmit more than a single telephone call over a single broadband connection

VoIP Offers mobility and flexibility

Another benefit of VoIP is that it allows you and your staff to answer office calls while on the go. As a small business, this mobility and flexibility may be what you exactly need. The use of mobile devices will allow seamless communication between your main office and other different extensions.

Ease of upgrade

With VoIP it is easy to upgrade and you will not need to pay someone to do it. You have the ability to incorporate the same system hosted in the cloud to receive upgrades. This is good for a small business as you don’t have to worry about huge upgrade costs.

Superior customer support by vendors

VoIP vendors offer much better customer support that can address your small business needs much easier and quicker. Many of them, if not all, have web-based and over-the-phone support that eliminate the time delays to solve a problem when you have to wait for a technician as is the case with old phone systems.

 

What to Look For From a VoIP Service Provider

Choosing the best VoIP service comes down to weighing features, price, and other items on your wish list. There are many VoIP providers out there, all saying that they provide the best VoIP service. It is important to narrow down your options to ensure you are getting the best value for your money.

Think about the things you want to achieve with your VoIP service. Do you want a basic, simple communications package? If so, you may not want to sign on with a more expensive provider offering things like cloud PBX and a built-in IVR system. On the other hand, even if you do not think you need those features now, if your business grows in the future it may be easier to sign on with a robust VoIP provider at the beginning, so scaling up will not involve switching companies.

Know what you want to do with the equipment. VoIP service providers will often offer a rental, or give or sell you the equipment. This is all part of the overall costs, so consider what you want to spend. You could pay more to own equipment outright, but incur less in monthly fees. Or, you may prefer to rent so you can upgrade any equipment without having to sell what you already own.

Think about the features you desire for your company, and what ones are non-negotiable. Many businesses rely on things like call display, voice mail, conference calling, and fax to email. Take a look at what service providers are offering and ensure that your phone connection will have all that you need. You may want features like an IVR system and cloud PBX management to maximize on efficiency and productivity.

Make sure that your prospective VoIP service provider is responsive to customer requests. If you are using this system for your business calls you want to be sure that your clients can call in, and you can call out, without running into any issues. Make sure that you understand how the customer service and troubleshooting policies work, and that you find them agreeable before you sign on with the company.

By comparing various service providers, you will uncover the best VoIP service for your business needs. Read reviews, compare features, and take a look at your budget to make your choice.

How to Select the Right Phone System

Phone systems have advanced far beyond the basic, antiquated systems that many businesses are still using. A modern small business phone system can greatly impact the productivity and effectiveness of your business, and save costs along the way. How can you select the right phone systems for your company?

Many people are turning to managed voice phone systems, as they are the utmost in high quality, technically capable, robust systems. As a small business phone system, managed voice takes the challenging parts out of your hands and allows you to focus on your company instead.

With managed voice, your phone system and communications needs are handled by an outside company that ensures you are connected no matter where your workers may be. With VoIP phone connections, mobile connectivity, and a centralized management system, it is easy for both your staff and your customers to dial into your system and get the access they need without any issues.

Is managed voice right for you? If you are looking to upgrade from your basic phones, the answer is probably yes. This is a great phone system for businesses large and small.

With a managed voice VoIP phone setup, you will save money through VoIP phone to VoIP phone calls, as those are free. Normally, you would be paying for any minutes you spend talking. You will also save money by requiring less infrastructure and technology for your phone systems, especially when outsourced through managed voice.

If you are worried about losing the features you and your customers have come to expect, rest assured that it is not a concern, when working with VoIP phones. You can still implement features like hold music, employee extensions, call forwarding, conference calling, and more. The phones operate just like a traditional setup, but with a stronger, more effective infrastructure supporting the connections.

In the event that you run into problems with your phone systems, managed voice makes it easy to deal with. You do not have to troubleshoot on your own, or have someone employed in your company to do so. Instead, the managed voice or VoIP phone provider will handle any issues on their end of things, so your phone system will be up and running without any intervention from you or your staff.

Consider managed voice for your next phone system!

The Uses of Office Phone Systems

Office phone systems exist for more purposes than just calling in and out. With managed voice and other similar modern features, your phone systems can do a lot for your business!

Think about why most companies have phone systems — it is to direct communications and give people links between one another, whether it is for internal or external communications. Now think about how those phone systems can be used effectively.

For customers and clients calling in, many are looking for information. When is your company open, how can they get a hold of a certain person, who can they talk to about a specific subject? An IVR system takes all of those conundrums and simplifies them. In an IVR system (which stands for interactive voice response) clients can simply call and start talking to the system.

Using their voice, and some touchtone keypad responses, they may be able to get the information they need without ever having to stop and talk to someone in your office, making things easier and faster for everyone involved. Or, they will be routed to the exact person they need to talk to, without going through various human operators to figure it out.

Modern phone systems also work well to expedite internal communications. With a managed voice system it is easy for coworkers to talk to one another, no matter where they are. If you have various office settings, or staff that works out on the road or from home, you can remove the need to keep different numbers in mind. Instead, with a managed voice system, all staff can work from the same basic number, with extensions that connect them to the main phone system even if they are picking up the call on a cell phone thousands of miles away.

This simplifies things for external callers, too, who just have to remember one business number to connect with anyone at that company.

Modern phone systems are filled with features that make running a business a lot easier. Managed voice systems let you track a lot of data, from call times to the types of interactions your clients are having with your IVR system. All together, these phone systems have many uses, far beyond simply picking up the phone to chat with someone. Welcome to the phone systems of the future!

The Best Phone Systems for Small Businesses: Explained

There are various phone systems available to small business owners, each with their own sets of drawbacks and advantages.

Most people are familiar with a traditional phone system, in place for quite some time in most businesses. These phone systems require separate phone lines and associated cabling, and businesses must work with phone companies for billing, troubleshooting, and the like. Employees are generally not able to access the phone system outside of the office, and remote workers or those on their mobile devices must use separate numbers, making it difficult for customers to keep track of what number to call and when.

A modern small business phone system maximizes connectivity while cutting down on the infrastructure and resources required to keep communications running smoothly. For instance, as a small business phone system, VoIP phone technology converges data, voice, and internet, utilizing the connections you already have in place in order to power your telephones, too.

These phone systems are often less expensive than a traditional option, as they require less equipment, especially when managed out of office through a managed voice company. They also cut down on costs as calls from VoIP phone to VoIP phone are typically free.

In terms of productivity, a VoIP phone system allows remote workers and staff using mobile devices to be part of the regular phone system. It does not matter if your staff is in the office or out on the road somewhere; a customer calling for them calls the same number regardless. This makes it easier for staff to take calls and get business done, and keeps your clients happy. It also increases work hours available, as employees will be able to use their time with flexibility, knowing that they can use any device in any location to access the phone system.

An IVR system is a great addition to your small business phone system. The IVR system is automated, interacting with callers to collect their information and point them to the right staff member or members. Using voice input and keypad selections, the IVR system sorts out what your customers want. This again promotes productivity and reduced costs, as in most cases you will not need a human operator doing what the IVR system can do.

If you are looking for a small business phone system, try these options.

Phones in the Internet Age: Advantages of Cloud PBX

Have you heard of hosted PBX or cloud PBX? This type of phone system is the latest and greatest in the internet age.

Also known as virtual PBX, this system works over the internet. Your hosted PBX starts out through a service provider, which gives your business a telephone number. You can rent or buy the phones you need for cloud PBX. Talk to the host about your options.

The expense of the phones is one of the only big expenditures you will have to make. You do not need to worry about installation or wires, as cloud PBX runs entirely over broadband internet.

Hosted PBX takes a lot of the worry out of your hands. Your service provider deals with the details, the troubleshooting, and the other things you have previously had to do on your own with a traditional phone system.

It also frees up more flexibility for your company. Your staff can access the virtual PBX network no matter where they are, using cell phones or other mobile devices, and still be reachable at the business number. You do not have to worry about various phone lines for remote workers, and your employees can be more productive.

Hosted PBX is also beneficial due to its extensive array of features. Think of everything you want in a phone system — call waiting, caller ID, voicemail — and add in even more! With virtual PBX you can easily install features like an IVR system that automatically interacts with callers, connectivity with email clients, and calling groups.

You may think that this would all cost a lot of money, but cloud PBX is quite affordable. It requires less infrastructure than many other systems, so your initial expenditure is not excessive, and after that you are simply paying a regular bill. A virtual PBX uses the internet connection you already have in place, so you are simply taking advantage of what is already there.

Hosted PBX is the way of the future, and is a great way to modernize your communications in a way that will easily carry forward over many years. This type of phone system is very scalable so if your business grows, there is nothing to worry about. It is easy to add new users to the system and create additional connections for new staff.

How the Right Phone Systems Can Improve Efficiency

Think your phone systems cannot affect your business productivity and efficiency? Think again!

For a small business phone system, or phone systems for larger companies, Voice over Internet Protocol (VoIP) can make a big difference.

The best VoIP service is one that allows you to save money. This is done through reducing your landline connections – VoIP uses your internet connection to transmit data and voice, and you already have an internet connection, most likely. Just reducing the equipment and infrastructure has already saved you money!

In terms of productivity and staff efficiency, the best VoIP service is one that is robust. Most VoIP services allow for standard phone features, like forwarding, routing, and hold services. The difference between these phone systems and traditional phone systems is that all of technology can be hosted remotely by your VoIP service provider, so again you are saving money.

Employees can be more productive with VoIP, as they are able to access the phone system on their mobile devices out of office, thanks to routing capabilities. You can save time this way, and potentially save money if employees are able to work from home or otherwise flex their schedules in a cost-effective way.

One big cost saver is that generally, calls between VoIP users are free. Whether you are calling in-office or making a call to a customer or another company that uses VoIP, instead of being billed by the minute, you will not pay a cent.

The best VoIP systems are also scalable, so if your company grows out of a small business phone system, you can add more connections and more capabilities without having to invest in a lot of infrastructure. This scalability makes room in your budget and ensures your phone systems are future proof so you will not have to expend funds on re-doing things down the road.

Choosing the right phone systems can greatly improve your efficiency, both monetarily and in terms of productivity. Switching to a VoIP system is sure to benefit your business in both of these ways, by cutting down on infrastructure costs and monthly billing, improving employees’ ability to remain connected no matter where they are, and increasing the number of calls you are able to take on any given day. Switch to VoIP and see the difference!