The Best Phone Systems for Small Businesses: Explained

There are various phone systems available to small business owners, each with their own sets of drawbacks and advantages.

Most people are familiar with a traditional phone system, in place for quite some time in most businesses. These phone systems require separate phone lines and associated cabling, and businesses must work with phone companies for billing, troubleshooting, and the like. Employees are generally not able to access the phone system outside of the office, and remote workers or those on their mobile devices must use separate numbers, making it difficult for customers to keep track of what number to call and when.

A modern small business phone system maximizes connectivity while cutting down on the infrastructure and resources required to keep communications running smoothly. For instance, as a small business phone system, VoIP phone technology converges data, voice, and internet, utilizing the connections you already have in place in order to power your telephones, too.

These phone systems are often less expensive than a traditional option, as they require less equipment, especially when managed out of office through a managed voice company. They also cut down on costs as calls from VoIP phone to VoIP phone are typically free.

In terms of productivity, a VoIP phone system allows remote workers and staff using mobile devices to be part of the regular phone system. It does not matter if your staff is in the office or out on the road somewhere; a customer calling for them calls the same number regardless. This makes it easier for staff to take calls and get business done, and keeps your clients happy. It also increases work hours available, as employees will be able to use their time with flexibility, knowing that they can use any device in any location to access the phone system.

An IVR system is a great addition to your small business phone system. The IVR system is automated, interacting with callers to collect their information and point them to the right staff member or members. Using voice input and keypad selections, the IVR system sorts out what your customers want. This again promotes productivity and reduced costs, as in most cases you will not need a human operator doing what the IVR system can do.

If you are looking for a small business phone system, try these options.

Phones in the Internet Age: Advantages of Cloud PBX

Have you heard of hosted PBX or cloud PBX? This type of phone system is the latest and greatest in the internet age.

Also known as virtual PBX, this system works over the internet. Your hosted PBX starts out through a service provider, which gives your business a telephone number. You can rent or buy the phones you need for cloud PBX. Talk to the host about your options.

The expense of the phones is one of the only big expenditures you will have to make. You do not need to worry about installation or wires, as cloud PBX runs entirely over broadband internet.

Hosted PBX takes a lot of the worry out of your hands. Your service provider deals with the details, the troubleshooting, and the other things you have previously had to do on your own with a traditional phone system.

It also frees up more flexibility for your company. Your staff can access the virtual PBX network no matter where they are, using cell phones or other mobile devices, and still be reachable at the business number. You do not have to worry about various phone lines for remote workers, and your employees can be more productive.

Hosted PBX is also beneficial due to its extensive array of features. Think of everything you want in a phone system — call waiting, caller ID, voicemail — and add in even more! With virtual PBX you can easily install features like an IVR system that automatically interacts with callers, connectivity with email clients, and calling groups.

You may think that this would all cost a lot of money, but cloud PBX is quite affordable. It requires less infrastructure than many other systems, so your initial expenditure is not excessive, and after that you are simply paying a regular bill. A virtual PBX uses the internet connection you already have in place, so you are simply taking advantage of what is already there.

Hosted PBX is the way of the future, and is a great way to modernize your communications in a way that will easily carry forward over many years. This type of phone system is very scalable so if your business grows, there is nothing to worry about. It is easy to add new users to the system and create additional connections for new staff.