How the Right Phone Systems Can Improve Efficiency

Think your phone systems cannot affect your business productivity and efficiency? Think again!

For a small business phone system, or phone systems for larger companies, Voice over Internet Protocol (VoIP) can make a big difference.

The best VoIP service is one that allows you to save money. This is done through reducing your landline connections – VoIP uses your internet connection to transmit data and voice, and you already have an internet connection, most likely. Just reducing the equipment and infrastructure has already saved you money!

In terms of productivity and staff efficiency, the best VoIP service is one that is robust. Most VoIP services allow for standard phone features, like forwarding, routing, and hold services. The difference between these phone systems and traditional phone systems is that all of technology can be hosted remotely by your VoIP service provider, so again you are saving money.

Employees can be more productive with VoIP, as they are able to access the phone system on their mobile devices out of office, thanks to routing capabilities. You can save time this way, and potentially save money if employees are able to work from home or otherwise flex their schedules in a cost-effective way.

One big cost saver is that generally, calls between VoIP users are free. Whether you are calling in-office or making a call to a customer or another company that uses VoIP, instead of being billed by the minute, you will not pay a cent.

The best VoIP systems are also scalable, so if your company grows out of a small business phone system, you can add more connections and more capabilities without having to invest in a lot of infrastructure. This scalability makes room in your budget and ensures your phone systems are future proof so you will not have to expend funds on re-doing things down the road.

Choosing the right phone systems can greatly improve your efficiency, both monetarily and in terms of productivity. Switching to a VoIP system is sure to benefit your business in both of these ways, by cutting down on infrastructure costs and monthly billing, improving employees’ ability to remain connected no matter where they are, and increasing the number of calls you are able to take on any given day. Switch to VoIP and see the difference!

How IVR Could Improve Your Business

What is IVR and how can it help your business? IVR stands for interactive voice response. An IVR system automates interactions with your clients when they call on the telephone. When they dial your number, they will not be at the whim of a human operator — instead, your IVR system picks up and starts navigating for them. That is one of the first benefits, as you won’t have to worry about missed calls anymore.

With IVR, the words your clients say direct the system. If they are trying to navigate to a certain department, want to check in on the status of something, or need to know when you are open or where you are located, the IVR system can handle this without requiring human interaction. This means your customers get quick, efficient service, and get the answers they want without wasting any time.

With an IVR system you can see the kinds of things your customers want and ensure that you are meeting their needs.  Better yet, a good IVR system tracks customer data and can personalize itself when it knows who is calling. That far exceeds what any human memory can do!

Using IVR gives your customers a consistent, reliable way to access business information without any worry about inaccurate information, getting stuck on hold, or being endlessly transferred. When your customers are able to get what they need quickly, they will be happy, and far more likely to return for repeat business.

IVR also works to improve your business as it frees up your employees to focus on more pressing matters than answering the phone for basic inquiries. Automation increases productivity which should in turn bump up your profits and have a real impact on your business.

IVR is typically a key part of any managed voice system, so it is certainly accessible. When you are looking for a managed voice service provider, inquire about the potential for IVR within your business. Odds are, it is already part of the managed voice package.

Stop wasting your time, and your employees’ time, with answering the same questions and requests over and over again. Set up your phone system with IVR and watch as your clients come away satisfied and your staff is free to pursue other business goals. It is a win win system for everyone!